Customer Admin Agent - Bali
Join Paxel as a Customer Admin Agent in beautiful Bali! We are seeking a detail-oriented and customer-focused professional to provide exceptional administrative support and ensure smooth operations in our dynamic logistics environment. This role is perfect for individuals who thrive in a fast-paced setting and enjoy working with a diverse range of customers.
As a Customer Admin Agent at Paxel, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their satisfaction. You will work closely with our logistics team to coordinate shipments, track orders, and provide real-time updates. This role offers a unique opportunity to combine your administrative skills with a passion for customer service in one of the world's most beautiful destinations.
📋 Tanggung Jawab Pekerjaan
- Provide exceptional customer service by handling inquiries, resolving issues, and ensuring customer satisfaction.
- Coordinate with the logistics team to track and update shipment statuses.
- Manage customer data and maintain accurate records using CRM software such as Salesforce or HubSpot.
- Process and verify customer orders, ensuring accuracy and completeness.
- Assist in the development and implementation of customer service policies and procedures.
- Monitor customer feedback and identify areas for improvement.
- Collaborate with the marketing team to promote customer loyalty programs and special offers.
- Stay updated with industry trends and best practices in customer service and logistics.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 2 years of experience in customer service, administrative support, or a related role.
- Proficient in using CRM software such as Salesforce, HubSpot, or similar.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Familiarity with logistics and shipping processes is a plus.
- Ability to work in a fast-paced, dynamic environment.
- Fluent in English and Bahasa Indonesia.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang