Customer Service Representative (CSR) - Immediate Hiring in Bali

Are you a dynamic and customer-focused professional looking for an exciting opportunity in Bali? Foundever is now hiring Customer Service Representatives (CSRs) to join our growing team in stunning locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung. We are a rapidly expanding company in the hospitality industry, dedicated to providing exceptional guest experiences. As a CSR at Foundever, you will be the first point of contact for our guests, ensuring their needs are met with warmth, professionalism, and efficiency. Join us in Bali, where you can enjoy a vibrant work environment, competitive salary, and the opportunity to grow your career in a dynamic and supportive team.

Foundever is a leading hospitality company in Bali, known for our commitment to excellence and guest satisfaction. Our CSRs play a crucial role in maintaining our high standards of service. In this role, you will handle guest inquiries, manage reservations, and ensure smooth communication between our guests and various departments. You will work in a fast-paced environment, using tools like Zendesk and Salesforce to streamline your tasks. This is an immediate hiring opportunity, so if you are ready to make an impact, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Respond to guest inquiries and complaints promptly and professionally, ensuring their satisfaction.
• Manage guest reservations and bookings, using Salesforce to track and update information.
• Assist with check-in and check-out processes, ensuring a smooth and efficient experience for guests.
• Collaborate with other departments to resolve guest issues and ensure timely solutions.
• Use Zendesk to log and track customer service requests and issues.
• Provide excellent customer service, going above and beyond to exceed guest expectations.
• Maintain accurate and up-to-date records of guest interactions and service requests.
• Participate in team meetings and training sessions to continuously improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the hospitality industry.
• Strong communication and interpersonal skills, with the ability to handle difficult situations calmly and professionally.
• Proficiency in English, both written and spoken, is essential.
• Familiarity with customer service software such as Zendesk and Salesforce.
• Ability to work well under pressure in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Enthusiastic and customer-focused attitude, with a passion for delivering exceptional service.
• Valid ID and the ability to work in Bali.

🛠️ Keahlian

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